Experience
- TAPCO - Technical Support Specialist Intern, April 2022-Current
- Provided Support for Windows Client OS
- Supported Lenovo Thinkpad Hardware including battery, fan, screen, and keyboard replacements as well as RAM and storage upgrades.
- Provided end user support for Viscosity VPN
- New hardware setup, imaging, and deployment
- Provided onboarding for all new users
- Provided end user support for Mitel phone system
- Created a Power Automate flow to send automated password expiries
- TAPCO - Data Entry Support, May-August 2021
- Maintained Data Spreadsheet
- Validated Data on Approximately 8,000 customers
Education
University of Wisconsin Milwaukee | Milwaukee WI
Bachelors of Science in Information Science and Technology Candidate, expected graduation 2023 (GPA: 3.8)
Milwaukee Area Technical College | Milwaukee WI
Associates of Applied Science in IT Support, Graduated May 2023 (GPA: 3.8)
Prominent Coursework: CompTIA A+ Essentials, CompTIA A+ Software Support, Manage WIN Desktop Client OS
Prominent Coursework: CompTIA A+ Essentials, CompTIA A+ Software Support, Manage WIN Desktop Client OS
Brown Deer High School | Brown Deer WI
Graduated May 2022 (GPA: 4.1)
Awards: Golden Tassel (GPA of 3.5 or higher)
Awards: Golden Tassel (GPA of 3.5 or higher)
Skills
- Testout PC Pro Certification
- Troubleshoot and repair Lenovo thinkpad laptops
- Build, troubleshoot and repair common desktop PC systems
- Install, configure and troubleshoot Microsoft Desktop OS
Awards
- Wisconsin Technical Excellence Scholarship